Sukhumvit Soi 11, 10010 Bangkok.
Deliver exceptional IT service
We provide IT service and support without the cost and complexity of traditional ITSM solutions. Our affordable and transparent pricing lets you get started quickly and deliver value fast. Spin up new services with Onlineorder Service Desk’s intuitive, codeless setup and configuration.
Shape processes to match the way of work
Start with Onlineorder best practices out-of-the-box and easily adapt your service management processes to match the way your teams work. Tailor service delivery to your organization’s specific needs with our rich ecosystem of integrations and marketplace apps.
What is a ticket?
In HelpDesk, a ticket is a message displayed in a convenient feed that shows you more than just the contents of the messages. There are customer details on the right and ticket history in the feed. The Help Desk tickets equip your team with features that help you answer your customers questions faster and more efficiently.
How to collaborate with your team in HelpDesk?
To see the maximum benefits of using HelpDesk, invite your team to join you and start working together on your customer support projects. You can assign one of three roles to your team members: Admin, Agent, or Viewer.
Chatbot vs humans
A chatbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent. We let you Catch x% of the problems with a chatbot. We have an AI-system learning from the real problems.